Frequently Asked Questions About Train Travel
Ticket Booking Questions
How do I book a train ticket on easyTrain.com?
Booking is quick and easy! Simply enter your departure and arrival stations, choose your travel date, and click “Search.” You’ll see a range of ticket options. You can also use our smart filters to select your preferred time, direct trains, or onboard amenities. Once you’ve chosen your train, follow the steps to complete your booking securely online.
Will I get you best prices when booking through easyTrain.com?
Yes, our results will always show you our best available prices in real time. This includes any discounted fares or promotions from the train operators. We recommend booking early for the best prices, especially during peak travel times.
Can I choose specific train features before I book a ticket?
Absolutely. Our smart filters let you customise your journey. You can filter by direct trains, journey time, onboard amenities (like WiFi, air conditioning, or toilet facilities), and more to ensure you get to travel exactly how you want.
What should I do if I lose my ticket or didn’t receive it?
First, check your email inbox (and your spam/junk folder) for your Confirmation email. If you still can’t find it, log in to your easyTrain.com account to view your bookings, or contact our support team, we’re here to help.
How will I receive my ticket when purchased online?
Your ticket will be made available in a number of ways, once you have completed your purchase. It can be downloaded to your device from the confirmation screen at the end of the payment process. We strongly recommend you do this to ensure you have your ticket as soon as possible. Your Confirmation email and Ticket will also be sent directly to your inbox, please do also check your spam folder. Your ticket can also be downloaded by logging into your customer account.
Travel & Journey Questions
What time should I arrive at the station before my train?
We recommend arriving at the station at least 15–20 minutes before departure. This gives you time to find your platform, get through any ticket checks, and board comfortably. At particularly busy, large or unfamiliar stations, we recommend 20 minutes before departure.
How do I find my platform on the day of travel?
Platform information is typically displayed on departure boards at the station. In some cases, it may also appear on your ticket or confirmation email. Be sure to check again when you arrive, as platforms can occasionally change.
What happens if my train is delayed or cancelled?
If your train is delayed or cancelled close to the departure time, the train operator will provide guidance at the station. If your journey has been affected by severe delays or cancellation in advance and you have not yet been contacted by us, please contact our dedicated support team.
What should I do if I miss my train?
If you miss your train, your next steps depend on your ticket type. Fixed-time tickets may not be valid on later services, while flexible tickets can allow travel on the next available train. Check the terms or contact customer support details on your ticket or confirmation email.
Can I travel at a different time from the one on my ticket?
Only if you’ve booked a flexible or open ticket. Advance or discounted fares are usually valid only for the specific train you've selected. Be sure to check the fare conditions before travelling.
Do I need to reserve a seat?
Some trains include automatic seat reservations, especially on long-distance or high-speed services. Others operate on an open seating basis. This will depend on the type of ticket you purchase. When booking with easyTrain.com, you’ll be informed whether seat selection is included.
How do I know if my train is direct or has changes?
When you search for tickets on easyTrain.com, we’ll clearly show whether a train is direct or requires changes. You can also use filters to only show direct journeys if that’s your preference.
Will there be staff on board to assist me during the journey?
Very likely, most trains have onboard staff such as conductors or train managers who can help with ticket checks, general enquiries, and onboard issues. For specific assistance (e.g., accessibility needs), it's best to notify the train operator in advance.
Are there toilet facilities on the train?
Most regional and long-distance trains include toilets on board. Some modern trains also offer accessible restrooms and baby-changing facilities.
Our ticket booking process has an option to filter trains with toilet facilities should this be a requirement. Many medium to large size train stations also have toilet facilities available to travellers.
Can I break my journey or get off at a different stop?
This depends on your ticket type as only certain tickets allow stopovers or early exits. Flexible or open return tickets usually allow breaks in travel, while fixed or advance tickets do not. Most advance or discounted fares are only valid for the exact route and timing shown. If you think you’ll need flexibility, please consider booking a flexible ticket when you reserve. Always check the ticket terms before travelling.
Are connections guaranteed between trains?
If you're booking a journey with connections all in one ticket, you're generally protected if there's a delay as train operators often do all they can to help you reach your destination.
If you book separate tickets, however, missed connections may not be covered.
Can I eat or drink on the train?
Yes, you’re welcome to bring your own food and drink, and many trains also have café carriages or trolley services offering snacks, drinks, and light meals.
Is food available onboard the train?
This can vary depending on the train operator and route. Some longer journeys offer catering services or onboard cafés, while others may have vending machines or no food service at all. We recommend checking your train’s facilities during booking.
Are pets allowed on board?
In many cases you can travel with small pets, incuding dogs or cats. Rules vary significantly between operators. Pets will typically need to be in a carrier or on a lead, and some services may charge a small fee. As this can vary between operators, we highly recommend you check your specific train's policy before booking.
Luggage & Onboard
How much luggage can I bring on the train?
Most train operators allow up to two large bags and one small item (like a handbag or laptop bag) per passenger at no extra cost. Space is limited, so please keep your luggage manageable. Oversized items may require special arrangements or an additional fee. Operators with specific luggage limits will be made clear during the booking process, within your Confirmation email or Ticket.
Is there a place to store luggage on board?
Yes. Trains typically offer overhead racks for smaller bags and designated luggage areas near the doors for larger suitcases. On some services, luggage may need to be kept with you if space is limited. Your Confirmation email or Ticket will outline any specific operator restrictions.
Can I bring a bike on the train?
Yes, bikes are allowed on many services, but restrictions vary. Some trains require a bike reservation, especially during peak hours or on high-speed routes. Folding bikes are usually permitted without reservation. Always check your route’s bike policy in advance.
Is WiFi available on board?
Many modern trains offer free onboard WiFi, especially on long-distance or intercity routes. Availability and connection quality can vary depending on the train and signal coverage along the route. We recommend you filter train tickets for WiFi to be sure you receive the best chance of staying online during your trip.
Will I be able to charge my devices during the journey?
Yes, many trains now offer power sockets or USB ports at your seat. These are most common on newer or upgraded trains. If charging is essential for your journey, we recommend checking the service details or filtering for Power Sockets or USB Charger features when booking.
Are there quiet carriages or first-class facilities?
Many of the routes available offer quiet zones or first-class seating with added benefits like extra space, complimentary refreshments, or quieter surroundings. These features vary by operator and route. Please check during booking to see what’s available.
Is air conditioning available on board?
Most newer or intercity trains have climate-controlled carriages with air conditioning. On regional or older trains, this may not always be available, especially in warmer months.
Ticket Types & Refunds
What types of train tickets can I book on easyTrain.com?
We offer a variety of ticket types to suit your travel needs, including Advance, Off-Peak, Anytime, and Flexible fares. Each ticket type offers different levels of flexibility and pricing. You’ll see a clear comparison when using our booking form.
What’s the difference between flexible and fixed tickets?
Fixed tickets are tied to a specific train and usually offer the lowest prices but often, they can’t be changed once booked. Flexible tickets allow you to travel at different times or on different trains, giving you more freedom if plans change.
Can I change my ticket after I’ve booked it?
In some cases, If your ticket type allows changes. Fixed tickets are usually non-changeable. Please always review ticket conditions at the time of purchase.
Can I cancel my train ticket and get a refund?
This depends on the type of ticket you purchased. Some Flexible or Anytime tickets are refundable (usually with a small admin fee), while most Advance tickets are non-refundable. Refund eligibility will be shown clearly before booking. easyTrain.com recommend filtering for tickets labeled Fully or Partially refundable for details, which can vary depending on operator.
How do I request a refund?
If your ticket is refundable, further details on how to claim as well as customer service contacts can be found on your ticket or booking confirmation. Refunds may be processed by logging into your easyTrain.com ticket booking.
Will I be refunded if I miss my train?
Unfortunately, if you miss your train and your ticket is a fixed or Advance fare, it is not eligible for a refund. Tickets are not refundable once the trip has passed, even if they have not been used.
Accessibility & Special Assistance
Can I request assistance for my train journey?
Yes. Most train operators offer Passenger Assist services for travellers who need help boarding, alighting, or navigating the station. It's best to request special assistance at least 24 hours in advance. Please request assistance directly with the operator.
How do I request special assistance when booking a ticket?
Contacting the operator directly 24 hours before the scheduled time of your train, is recommended for travellers who require special assistance. Contact details can be found on your booking confirmation email or ticket so please check both. Contacting the operator well in advance provides the best opportunity for specific needs to be met for a comfortable travel experience.
Are train stations fully accessible?
Many stations are equipped with step-free access, lifts, accessible toilets, and ramps, but not all stations have full accessibility. We recommend checking the station facilities in advance, especially if travelling alone or with mobility equipment.
Are trains wheelchair accessible?
Yes, most modern trains have designated wheelchair spaces and accessible toilets. However, accessible features can vary by route or train type. Booking assistance in advance helps ensure space is reserved and ramps are ready if needed.
Can I travel with a mobility scooter or large wheelchair?
Many operators allow manual and powered wheelchairs, as well as some compact mobility scooters. There are size and weight limits. We advise checking the train operator’s guidelines or contacting assistance services before travelling.
Is there priority seating on the train?
Yes. Trains typically include priority seating near doors, clearly marked for passengers with disabilities, limited mobility, or those who are pregnant. While not always reservable, staff may ask other passengers to give up these seats if needed.
Can someone travel with me as a carer or companion?
Yes. In many cases, companions or carers can travel with you, and some operators offer discounted or free travel for registered carers. Be sure to check eligibility and available offers with the specific train company in advance.
What accessibility features are available on board?
Common onboard features include wheelchair spaces, accessible toilets, hearing loop systems, visual door indicators, and clearly marked signage. Newer trains tend to offer the most comprehensive accessibility features.
Who should I contact if I need help on the day of travel?
You can speak to station staff or the train manager on board. If you’ve pre-booked assistance, staff will be expecting you and ready to help. If you encounter an issue, visit the station help point or call the train operator’s accessibility team.
Payment & Security
What payment methods does easyTrain.com accept?
We accept a wide range of payment options, including Visa, Mastercard, American Express, as well as Apple Pay & Google Pay (where available). You’ll see all available methods at checkout based on your ticket, location and device.
Is it safe to book train tickets online through easyTrain.com?
Yes. Your payment and personal details are protected with SSL encryption, use of secure payment gateways and the incorporation of technologies such as Google Safe browsing. We follow strict data protection policies to keep your information safe.
Why was my payment declined?
Payments can be declined for several reasons, including insufficient funds, incorrect card details, or bank restrictions on online or international transactions. You can try a different card, double-check your info, or contact your bank for help.
Why was my payment declined?
Payments can be declined for several reasons, including insufficient funds, incorrect card details, or bank restrictions on online or international transactions. You can try a different card, double-check your info, or contact your bank for help.
How do I know if my booking went through successfully?
After payment, you’ll receive an instant confirmation email with your ticket details and your ticket. You can also view your bookings anytime by logging into your easyTrain.com account. If you don’t receive an email, check your spam folder or contact support.
Will I receive a payment receipt?
Yes. A breakdown of your payment will be shown in your confirmation email. Here you can see where the ammout has been debited from and the reference that will appear on your bank statement.
Can I pay in a different currency?
easyTrain.com supports multi-currency payment options, depending on your location and card provider. You can select from a variety of currencies during the ticket selection stage of your booking. You’ll also see the total cost in your chosen currency before confirming your booking.
What should I do if I suspect fraud or unauthorised use?
If you believe your card or account was used without your permission on the easyTrain.com website, please contact your bank or card issuer immediately. Then get in touch with our support team so we can investigate and assist you further.
Are there any hidden fees when booking tickets?
No, we believe in transparent pricing. All applicable fees and charges are shown clearly before you pay. We do our best to make sure you’ll never be surprised by hidden costs at checkout.
Account & Booking Management
Do I need an account to book tickets on easyTrain.com?
No account? No problem, you can book as a guest. Once you complete your booking, a customer account will be generated for you to manage and download your tickets.
How can I view or download my ticket after booking?
Once you’ve completed your booking, we’ll email your ticket directly to you. You can also login to view purchase details and download your ticket.
I made a mistake in my booking, what should I do?
If you spot an error, please contact our customer support team as soon as possible. We’ll do our best to help, depending on the type of ticket and how close it is to your travel date.
Can I cancel a booking from my account?
If your ticket type allows cancellations, you’ll see a cancel option in your account, as well as details regarding the cancellation policy. Some tickets are non-refundable, so be sure to check the fare conditions first.
Can I re-send my ticket if I lose the email?
Yes. You can re-send your tickets at anytime from your account dashboard. Simply login and select Download Ticket, the tickets will be downloaded directly to your device.
How do I track the status of my journey or platform information?
Unfortunately you cannot track the live status of your journey or platform details within your account. The platform is designed for you to manage your booking. For real-time train updates from the operator we recommend checking your operators official website. We also recommend checking the official departure boards on the day of travel.
Is there a mobile app I can use to manage my bookings?
No. Our site is fully mobile-friendly, allowing you to view and manage bookings from your smartphone or tablet with ease.
International & Cross-Border Travel
Can I book international train journeys through easyTrain.com?
Yes, we offer booking for a wide range of international and cross-border routes. You’ll see available routes and fares when you search for destinations via our booking form.
Do I need a passport for international train travel?
Yes. For cross-border journeys, you must carry a valid passport or national ID, even within the Schengen Area. Border checks can occur on board or at stations, so keep your documents safe and accessible.
Are visas required for international train journeys?
Visa requirements depend on your citizenship and destination country. Schengen-zone travel is generally visa-free for EU and EEA citizens. Travellers from outside the EU or are unsure should check the visa policies of each country on their route before booking.
Are international train tickets electronic or paper-based?
Most international train operators now offer mobile or print-at-home e-tickets, but some still require paper tickets or seat reservation documents. We’ll let you know at checkout or within your Confirmation email how your ticket will need to be presented.
Will I need to go through security before boarding an international train?
Some services have airport-style security checks, including baggage screening and passport control. For most other routes, boarding is similar to domestic travel, but sometimes random checks can occur. We advise travellers arrive early and be prepared.
Are there language barriers on international train journeys?
Not usually. On most international services, staff speak English and announcements are made in multiple languages. Onboard signage is typically multilingual too. Still, it’s helpful to know key phrases or have a translation app or book handy.
Can I bring luggage across borders by train?
Yes. Luggage policies remain the same for most international services, usually two large bags and one smaller item. However, customs checks may apply, so avoid carrying restricted or high-value goods without proper documentation.
Will my international train ticket include seat reservations?
In most cases, yes. Seat reservations are usually mandatory on many cross-border services and included automatically when booking through easyTrain.com. You’ll see your seat number in your Confirmation email or Ticket if applicable.